1. Will you still walk my dog in the rain/inclement weather? 

YES! Always. We do our very best to exercise and continue services even during inclement weather. We understand that often client's travel and we are the only opportunity for your pet to utilize the restroom and follow their routines. On rainy days for our daily clients, we are also prepared to provide enrichment through games and puzzles for your soggy pup after they handle "business." 

 

2. Will I have the same walker each day?

To ensure all of your needs are met regardless of the day or time, we ensure all of our clients know we work as a team! Each of our team members is trained to the same quality of care so that no matter who comes through the door, your pet is in the best hands! For dogs with special needs or behavioral concerns, we are happy to work with you with our special handling team to ensure you only have a special handling walker for your pet's visits. 

 

3. How do I pay for services?

All online through our scheduling software Scout for Pets. Each Tuesday, Invoices and Payment will be sent for the previous week of services. You will be asked to upload a current form of payment before scheduling your first walk. 

 

4. How do you ensure keys/codes for home entry kept safe?

All key codes and key locations are kept securely within our software. Any physical keys provided are given to a manager and kept in a secure location for any team members who may need it. 

 

5. Are you Insured and Bonded?

Yes. We are Insured and Bonded through Pet Care Insurance, Inc. POLICY JN1222-PCI57315

 

6. Are your staff trained Pet Care Professionals?

Absolutely. Each staff member has passed a background check, provided references from previous Employers, and has been trained specifically for the Pet Care Industry. We provide monthly training on different aspects of Pet Care including: Pet CPR & First Aide, Harness and Leash Training, Behavioral Care and Fear Free Training. Continuing to Learn and Improve is a fundamental aspect of our Business Structure. 

 

7. What should I expect at my Complimentary Meet & Greet?

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8. Do you have any Partner Companies you Recommend?

Yes!! We are your one stop shop for all "Pet Info." We have a list of our preferred local partners in the area including our favorite Veterinarians, Groomers, Daycare/Boarding Sites, Trainers, Pet Shops, Treats, and Photography. This updated list is included in every new client meet and greet packet! 

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Helpful Documents:

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New Client Onboarding:

New Client Inquiry Form

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Venmo Tip List:

https://docs.google.com/document/d/1rlPabUS1wqYj5cihXDtJnaQQKyF07jUDA9X9QFmWDu4/edit?usp=sharing